COSETA — Exchange & Refund Policy

We want you to be completely satisfied with your COSETA purchase. Please review our policy before placing your order.

Product Sizing

All Brimdana caps, scarf caps, and bandanas are one-size-fits-all. We do not accept returns or exchanges due to size or fit.

Eligible for Return / Replacement

Returns or replacements are only accepted if the product arrives damaged, has a manufacturing defect, or you received the wrong item. Any issue must be reported within 7 days of delivery.

Not Eligible for Return / Exchange

Change of mind, size or fit preferences, items that have been used or washed, damage caused by the customer after delivery, or items returned without original packaging.

How to Request a Return / Replacement

Contact us on WhatsApp within 7 days of receiving your order. Share your order number along with clear photos or videos showing the issue. Our team will review your request and guide you through the process.

We strongly recommend recording an unboxing video when opening your parcel. This may be required to verify damage during delivery.

Refund Policy

We do not offer cash refunds. For approved claims, we provide a replacement product.

Return & Replacement Shipping

The customer is responsible for shipping the product back to COSETA. Once received and verified, COSETA will ship the replacement at no additional cost.